Mahdis Plants – Frequently Asked Questions (FAQ)

1. How can I place an order?
Browse our plant collection, select the plant you want, choose the quantity, and click "Add to Cart." Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order.

2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Stripe, 2Checkout, and more.

3. How can I track my order?
After placing your order, you can track it using your order number on our Track Your Order page.

4. What is your return policy?
We offer a 30-day return policy on most plants and accessories. If you’re not satisfied with your purchase, you can return it for a refund or exchange, provided the plant is in healthy condition. Note: Some items, like perishable plants or custom orders, may not be eligible for returns.

5. How long will it take to receive my order?
Standard shipping usually takes 5-7 business days. Expedited shipping is available at checkout if you need your plants sooner. Delivery times may vary depending on your location and chosen shipping method.

6. Can I change or cancel my order after placing it?
Orders can be changed or canceled within a short timeframe after placing them. Please contact our customer service team as soon as possible to make adjustments.

7. Do you ship internationally?
Yes! We offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. Please see our Shipping Policy page for full details.

8. How do I apply a discount code to my order?
Enter your discount code in the "Promo Code" field at checkout. The discount will automatically be applied to your order total.

9. Is my payment information secure?
Absolutely! We use secure encryption technology to protect your payment information. Mahdis Plants never stores credit card details on our servers.

10. What should I do if I receive a damaged or unhealthy plant?
If your plant arrives damaged or in poor condition, contact our customer service within 48 hours. We’ll arrange a replacement or refund as quickly as possible.

11. Can I create a wishlist?
Yes! Click the heart icon on any product page to save it to your wishlist for future purchases.

12. What should I do if I forget my password?
Click "Forgot Password" on the login page, and you’ll receive an email with instructions to reset your password.

13. How can I contact customer support?
Our friendly customer support team is ready to help. Reach us via the contact form on our website or through the support menu if you’re a registered user.