Mahdi’s Plants & Flowers
Last updated: [Insert Date]

Welcome to Mahdi’s Plants & Flowers. By purchasing from our shop, using our services, or visiting our website (if applicable), you agree to the following Terms & Conditions. Please read them carefully.

1. General

• These terms govern all purchases made in-store, by phone, online, or through delivery services.

• We reserve the right to update these Terms & Conditions at any time. The most recent version will always be available upon request or on our website.

2. Products & Availability

• All flowers and plants are subject to availability, as they are seasonal and perishable.

• If a specific item is unavailable, we may substitute it with a product of equal or higher value, while maintaining the style, quality, and color scheme of your order.

• Images shown on our website, social media, or marketing materials are for illustrative purposes only.

3. Pricing & Payment

• All prices are listed in GBP (£) and include VAT where applicable.

• Payment must be made in full at the time of purchase, whether in-store, online, or before delivery.

• We accept major debit/credit cards and cash payments (in-store only).

4. Delivery & Collection

• Delivery Areas: We deliver locally across East London (specific areas available on request).

• Delivery Times: We aim to deliver within agreed timeframes, but delays may occur due to traffic, weather, or unforeseen events.

• Collection: Orders for in-store collection must be picked up within opening hours on the agreed date.

5. Returns & Refunds

Please see our separate Return & Refund Policy for full details. In summary:

• Fresh flowers and plants are non-returnable, except where damaged or faulty at delivery/collection.

• Non-perishable items (vases, pots, etc.) may be returned within 14 days if unused and in original condition.

6. Cancellations

• Orders can be cancelled within the timeframes outlined in our Return & Refund Policy.

• Refunds for cancellations will be processed to the original payment method.

7. Customer Responsibilities

• Customers are responsible for providing accurate delivery information. We cannot be held liable for delays or failed deliveries caused by incorrect details.

• Care instructions are provided with most plants and flowers. Once delivered/collected, it is the customer’s responsibility to care for the items.

8. Liability

• While we take great care in handling and delivering flowers, Mahdi’s Plants & Flowers is not liable for delays or failures caused by events beyond our reasonable control (e.g., extreme weather, traffic disruptions, supply shortages).

• Our liability is limited to the value of the product purchased.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

11. Contact Us

For any questions about these Terms & Conditions, please contact us:

Mahdi’s Plants & Flowers
📍 Opposite Mile End Park, East London
📞 [Insert phone number]
📧 [Insert email address]

🌸 At Mahdi’s Plants & Flowers, our mission is to bring the beauty of nature into everyday life. By shopping with us, you agree to these terms — and we promise to always serve you with care and passion.